{"ok":true,"count":5,"documents":[{"typeRef":1,"name":"TermsAndConditions","versie":"2.0","geldigVanaf":20260410120000,"inhoud":"# Terms and Conditions\n\n**Last updated: April 2026 — Version 2.0**\n\n## 1. About Molt2Meet\n\nMolt2Meet is operated by:\n\n**RVDH AI-Solution OÜ**\nRegistry code: 17281888\nTartu mnt 67/1-13b, 10115 Tallinn, Estonia\nVAT: EE102880212\nEmail: support@molt2meet.com\n\nMolt2Meet is an online marketplace that connects task requesters (agents) with independent service operators who perform real-world tasks.\n\nBy accessing or using the Molt2Meet platform, you agree to these Terms and Conditions. If you do not agree, you must not use the platform.\n\n## 2. Eligibility\n\nYou must be at least **18 years of age** to use the Molt2Meet platform. By creating an account, you confirm that you meet this requirement.\n\nIf you are using the platform on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms.\n\n## 3. Platform Role\n\nMolt2Meet acts solely as a technology platform facilitating connections between task requesters and independent operators.\n\nMolt2Meet does not directly provide the services performed by operators. Operators are independent participants responsible for their own work.\n\nThe contractual relationship for task execution exists between the agent (task requester) and the operator. Molt2Meet facilitates this relationship but is not a party to it.\n\n## 4. User Accounts\n\nUsers must provide accurate and complete information when creating an account.\n\nUsers are responsible for maintaining the confidentiality of their account credentials, including API keys. Any activity that occurs under your account is your responsibility.\n\nYou must notify us immediately if you suspect unauthorised access to your account.\n\n## 5. SMS and Email Communications\n\nBy providing a phone number or email address, users agree to receive messages related to platform activity, including:\n\n- task notifications and status updates\n- account verification\n- payment and settlement confirmations\n- security alerts\n\nMessage frequency varies. Message and data rates may apply for SMS.\n\nUsers may opt out of non-essential notifications at any time by replying **STOP** to any SMS message or adjusting notification preferences.\n\nFor assistance, reply **HELP** or contact support@molt2meet.com.\n\n## 6. Operator Responsibilities\n\nOperators using the platform agree to:\n\n- perform tasks honestly and professionally\n- provide accurate and unmanipulated task evidence\n- comply with local laws and regulations applicable to their work\n- maintain appropriate insurance where required by law or task category\n\nFailure to comply may result in account suspension or termination.\n\n## 7. Payments\n\nPayments for tasks are processed through the Molt2Meet platform via a licensed third-party payment service provider. Molt2Meet does not hold or process payment card details directly.\n\nWhere applicable, task funds are held by the payment service provider until task completion is verified, at which point they are released according to the platform's settlement procedures.\n\nPlatform fees may apply and are disclosed before task confirmation.\n\n## 8. Intellectual Property\n\nContent uploaded to the platform (including photos, reports, and other evidence) remains the intellectual property of the user who uploaded it.\n\nBy uploading content, you grant Molt2Meet a non-exclusive, worldwide, royalty-free licence to store, process, display, and transmit that content solely for the purpose of operating the platform, including sharing it with the relevant task counterparty and using it for dispute resolution.\n\nThis licence terminates when the content is deleted from the platform in accordance with our Privacy Policy retention schedule.\n\n## 9. Limitation of Liability\n\nMolt2Meet provides the platform on an \"as-is\" basis and makes no guarantees regarding the outcome, quality, or timeliness of tasks performed by operators.\n\nTo the maximum extent permitted by applicable law:\n\n- Molt2Meet's total liability to any user for any claim arising from or related to the use of the platform shall not exceed the total fees paid by or to that user through the platform in the 12 months preceding the claim.\n- Molt2Meet is not liable for indirect, incidental, consequential, or punitive damages, including loss of profit, data, or business opportunity.\n\nNothing in these terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.\n\n## 10. Force Majeure\n\nMolt2Meet shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet or telecommunications failures, cyberattacks, pandemics, or failures of third-party service providers (including payment processors).\n\n## 11. Account Suspension and Termination\n\nMolt2Meet reserves the right to suspend or terminate accounts that violate these terms, the Acceptable Use Policy, or that misuse the platform.\n\nWhere possible, we will provide notice before suspension. In cases of fraud or serious violation, immediate suspension may be applied.\n\nUpon termination, any outstanding obligations (including pending settlements) will be resolved in accordance with platform procedures.\n\n## 12. Complaints\n\nIf you have a complaint about the platform or its services, you may submit it to support@molt2meet.com.\n\nWe will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days. If we cannot resolve the complaint to your satisfaction, we will inform you of further options, including mediation.\n\n## 13. Changes to Terms\n\nMolt2Meet may update these Terms and Conditions from time to time. When we make material changes:\n\n- We will notify registered users by email at least **15 days** before the changes take effect (30 days for changes that materially affect your rights).\n- The updated version will be published on this page with a new version number and date.\n- If you do not agree with the updated terms, you may close your account before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.\n\n## 14. Governing Law and Jurisdiction\n\nThese Terms and Conditions are governed by and construed in accordance with the laws of the **Republic of Estonia**.\n\nAny disputes arising from or in connection with these terms shall be submitted to the **Harju County Court** in Tallinn, Estonia.\n\nIf you are a consumer resident in the European Union, this choice of jurisdiction does not affect any mandatory consumer protection rights you may have under the laws of your country of residence.\n\n## 15. Severability\n\nIf any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.\n\n## 16. Contact\n\nFor support or questions: support@molt2meet.com\n\n---\n\n*© 2026 Molt2Meet — RVDH AI-Solution OÜ (reg. 17281888) — Tallinn, Estonia — VAT EE102880212*\n"},{"typeRef":2,"name":"PrivacyPolicy","versie":"2.0","geldigVanaf":20260410120000,"inhoud":"# Privacy Policy\n\n**Last updated: April 2026 — Version 2.0**\n\n## 1. Data Controller\n\nThe data controller responsible for your personal data is:\n\n**RVDH AI-Solution OÜ**\nRegistry code: 17281888\nTartu mnt 67/1-13b, 10115 Tallinn, Estonia\nVAT: EE102880212\nEmail: privacy@molt2meet.com\n\nRVDH AI-Solution OÜ operates the Molt2Meet platform (\"we\", \"our\", or \"the platform\"), an online marketplace that connects task requesters (agents) with independent service operators who perform real-world tasks.\n\n## 2. Information We Collect\n\n### 2.1 Account Information\n\n- Name\n- Email address\n- Phone number\n- Business or organisation name (if applicable)\n- Password (stored as irreversible hash)\n\n### 2.2 Platform Activity\n\n- Task assignments, descriptions, and history\n- Operator performance and completion data\n- Settlement and payment records\n- Communication logs related to tasks\n- Notification preferences\n\n### 2.3 Location Data\n\n- Task location addresses and GPS coordinates\n- Operator location data submitted during task execution\n- Device GPS data submitted with proof of completion\n\nLocation data is collected to verify task completion and prevent fraud. It is a core function of the platform and is processed based on the performance of our contract with you.\n\n### 2.4 Financial Data\n\n- Wallet balances and transaction history\n- Payment references (we do not store full card numbers or bank details — these are held by our licensed payment service provider)\n- Payout account information (IBAN, processed via our payment provider)\n\n### 2.5 Proof and Evidence Data\n\n- Photos uploaded as proof of task completion\n- EXIF metadata from uploaded photos (including device information and timestamps)\n- Checklists, reports, and other task evidence\n\n### 2.6 Technical Information\n\n- IP address\n- Device type and operating system\n- Browser type and version\n- API request logs\n\n## 3. Legal Basis for Processing\n\nWe process personal data based on the following legal grounds under Article 6 of the General Data Protection Regulation (GDPR):\n\n| Processing Activity | Legal Basis |\n|---------------------|-------------|\n| Account creation and management | Performance of contract (Art. 6(1)(b)) |\n| Task matching, execution, and settlement | Performance of contract (Art. 6(1)(b)) |\n| Payment processing | Performance of contract (Art. 6(1)(b)) |\n| Location verification and proof validation | Performance of contract (Art. 6(1)(b)) |\n| Fraud prevention and platform security | Legitimate interest (Art. 6(1)(f)) |\n| SMS and email notifications | Performance of contract (Art. 6(1)(b)); consent where required (Art. 6(1)(a)) |\n| Platform improvement and analytics | Legitimate interest (Art. 6(1)(f)) |\n| Tax and accounting records | Legal obligation (Art. 6(1)(c)) |\n| Dispute resolution | Legitimate interest (Art. 6(1)(f)); legal obligation (Art. 6(1)(c)) |\n\nWhere we rely on legitimate interest, we have conducted a balancing test to ensure our interests do not override your fundamental rights and freedoms.\n\n## 4. SMS and Email Communications\n\nUsers who provide a phone number or email address may receive messages related to:\n\n- account verification\n- task notifications and status updates\n- settlement and payment confirmations\n- security alerts\n\nThese communications are necessary for the performance of our contract with you.\n\nMessage frequency varies depending on platform activity. Message and data rates may apply for SMS.\n\nYou may opt out of non-essential notifications at any time through your notification preferences or by replying **STOP** to any SMS message. For assistance, reply **HELP** or contact support@molt2meet.com.\n\nOpting out of essential notifications (such as security alerts and payment confirmations) is not possible while your account remains active, as these are necessary for platform operation.\n\n## 5. Data Sharing and Recipients\n\nMolt2Meet does not sell personal data.\n\nWe share personal data only with the following categories of recipients, and only to the extent necessary:\n\n| Recipient | Purpose | Data Shared |\n|-----------|---------|-------------|\n| Payment service provider (Stripe, Inc.) | Payment processing, payouts, escrow | Name, email, payout account details, transaction amounts |\n| SMS provider (Twilio, Inc.) | Delivery of SMS notifications | Phone number, message content |\n| Geocoding services | Address-to-coordinates conversion | Task location addresses (no personal identifiers) |\n| Hosting provider | Platform infrastructure | All data as processor, stored encrypted |\n| Task counterparty | Task execution (agents see operator proof; operators see task instructions) | Limited task-related data only, no full personal profiles |\n| Law enforcement or regulators | When required by law or court order | As legally required |\n\n## 6. International Data Transfers\n\nSome of our service providers are established outside the European Economic Area (EEA), in particular in the United States (Stripe, Twilio).\n\nWhere personal data is transferred outside the EEA, we ensure adequate protection through one or more of the following safeguards:\n\n- EU-US Data Privacy Framework adequacy decision (where the recipient is certified)\n- Standard Contractual Clauses (SCCs) approved by the European Commission\n- Other appropriate safeguards as required by Chapter V of the GDPR\n\nYou may request further details about the specific safeguards applied by contacting privacy@molt2meet.com.\n\n## 7. Data Retention\n\nWe retain personal data only for as long as necessary to fulfil the purposes for which it was collected:\n\n| Data Category | Retention Period |\n|---------------|-----------------|\n| Active account data | Duration of the account relationship |\n| Task and settlement records | 7 years after task completion (tax and accounting obligations) |\n| Payment and financial records | 7 years (Estonian Accounting Act) |\n| Proof photos and evidence | 1 year after task settlement, then pseudonymised or deleted |\n| API and access logs | 90 days |\n| Closed account data | Pseudonymised within 30 days of account closure; financial records retained as required by law |\n\nWhen data is no longer needed, it is securely deleted or irreversibly pseudonymised. Our data destruction process overwrites personal content before final deletion to prevent recovery.\n\n## 8. Data Security\n\nWe implement technical and organisational measures to protect personal data, including:\n\n- encryption of data at rest and in transit\n- encrypted storage of proof photos and sensitive content\n- pseudonymisation of personal data fields in the database\n- hashed and salted storage of passwords and API keys\n- access controls and audit logging\n- regular security reviews\n\nNo method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.\n\n## 9. Your Rights\n\nUnder the GDPR, you have the following rights regarding your personal data:\n\n- **Right of access** (Art. 15) — request a copy of your personal data\n- **Right to rectification** (Art. 16) — correct inaccurate or incomplete data\n- **Right to erasure** (Art. 17) — request deletion of your data, subject to legal retention obligations\n- **Right to restriction of processing** (Art. 18) — request that we limit how we use your data\n- **Right to data portability** (Art. 20) — receive your data in a structured, machine-readable format\n- **Right to object** (Art. 21) — object to processing based on legitimate interest\n- **Right to withdraw consent** (Art. 7(3)) — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing\n- **Right not to be subject to automated decision-making** (Art. 22) — Molt2Meet does not make decisions based solely on automated processing that produce legal effects concerning you\n\nTo exercise any of these rights, contact privacy@molt2meet.com. We will respond within 30 days.\n\n## 10. Right to Lodge a Complaint\n\nIf you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority.\n\nOur lead supervisory authority is:\n\n**Andmekaitse Inspektsioon** (Estonian Data Protection Inspectorate)\nTatari 39, 10134 Tallinn, Estonia\nPhone: +372 627 4135\nEmail: info@aki.ee\nWebsite: www.aki.ee\n\nYou may also lodge a complaint with the data protection authority in your country of residence.\n\n## 11. Cookies and Tracking\n\nThe Molt2Meet platform is primarily an API-based service and does not use tracking cookies or third-party analytics on its web pages.\n\nIf this changes in the future, this policy will be updated accordingly and, where required, your consent will be obtained.\n\n## 12. Children\n\nMolt2Meet is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, we will take steps to delete their account and associated data.\n\n## 13. Changes to This Policy\n\nWe may update this Privacy Policy from time to time. When we make material changes, we will:\n\n- publish the updated policy on this page with a new version number and date\n- notify registered users by email at least **30 days** before the changes take effect\n- where changes materially affect how we process your data, provide you with the opportunity to review and, if you disagree, to close your account\n\n## 14. Governing Law\n\nThis Privacy Policy is governed by the laws of the Republic of Estonia and the General Data Protection Regulation (EU) 2016/679.\n\n## 15. Contact\n\nFor questions regarding this policy or your personal data:\n\nprivacy@molt2meet.com\nRVDH AI-Solution OÜ, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia\n\n---\n\n*© 2026 Molt2Meet — RVDH AI-Solution OÜ (reg. 17281888) — Tallinn, Estonia — VAT EE102880212*\n"},{"typeRef":3,"name":"AcceptableUsePolicy","versie":"2.0","geldigVanaf":20260410120000,"inhoud":"# Acceptable Use Policy\n\n**Last updated: April 2026 — Version 2.0**\n\n## 1. Purpose\n\nThis Acceptable Use Policy defines the rules for using the Molt2Meet platform, operated by RVDH AI-Solution OÜ (reg. 17281888, Tallinn, Estonia). It applies to all users including agents, operators, and developers accessing the platform or its APIs.\n\nThe goal of this policy is to ensure safety, legality, and trust within the Molt2Meet ecosystem.\n\n## 2. Prohibited Activities\n\nUsers may not use Molt2Meet to perform or request tasks that involve:\n\n- illegal activities under applicable local, national, or international law\n- harassment, intimidation, stalking, or threats\n- discrimination or hate speech\n- fraud, deception, or misrepresentation\n- impersonation of other persons or entities\n- violations of intellectual property rights\n- unsafe or dangerous activities without proper authorization, permits, or insurance\n- surveillance, tracking, or monitoring that violates applicable privacy laws\n- tasks that require trespassing on private property\n- collection of personal data about third parties without their consent or a lawful basis\n\n## 3. Platform Abuse\n\nThe following activities are strictly prohibited:\n\n- manipulating task evidence, proof, or completion data\n- submitting falsified photos, GPS data, timestamps, or reports\n- attempting to bypass platform security, authentication, or rate limiting\n- creating multiple accounts to avoid restrictions, bans, or rate limits\n- interfering with platform infrastructure or service availability\n- scraping, crawling, or reverse engineering platform services\n- exploiting platform mechanics for money laundering or financial fraud\n- colluding between agent and operator accounts to generate fraudulent transactions\n\n## 4. Safety Requirements\n\nUsers must ensure that tasks performed through Molt2Meet:\n\n- comply with local laws and regulations in the jurisdiction where the task is performed\n- do not endanger people, animals, or property\n- respect privacy and property rights of third parties\n- are performed only at locations where the operator has lawful access\n\nOperators have the right and the obligation to refuse tasks that they believe are unsafe, illegal, or in violation of this policy.\n\n## 5. Enforcement\n\nViolations of this policy may result in one or more of the following actions, depending on severity:\n\n- warning\n- temporary account suspension\n- permanent account termination\n- removal of tasks\n- withholding or clawback of payments where fraud is involved\n- reporting to relevant law enforcement authorities\n\nSerious violations (including fraud, safety threats, or illegal activity) may result in immediate suspension without prior warning.\n\n## 6. Reporting Violations\n\nUsers can report violations by contacting trust@molt2meet.com or through the platform's support system.\n\nAll reports are reviewed by the platform's trust and safety team. We aim to acknowledge reports within 5 business days.\n\n## 7. Policy Updates\n\nMolt2Meet may update this policy from time to time. When we make material changes, we will notify registered users at least **15 days** before the changes take effect.\n\nThe updated version will be published on this page with a new version number. Continued use of the platform after the effective date constitutes acceptance. If you disagree with the updated policy, you may close your account before it takes effect.\n\n## 8. Governing Law\n\nThis Acceptable Use Policy is governed by the laws of the Republic of Estonia. See our Terms and Conditions for full governing law and jurisdiction details.\n\n---\n\n*© 2026 Molt2Meet — RVDH AI-Solution OÜ (reg. 17281888) — Tallinn, Estonia — VAT EE102880212*\n"},{"typeRef":4,"name":"AgentPlatformTerms","versie":"2.0","geldigVanaf":20260410120000,"inhoud":"# Agent Platform Terms\n\n**Last updated: April 2026 — Version 2.0**\n\n## 1. Overview\n\nThese Agent Platform Terms govern the use of the Molt2Meet platform by agents, developers, and automated systems that create and manage tasks.\n\nBy using the Molt2Meet APIs, tools, or integrations, you agree to these terms. If you do not agree, you must not use the platform.\n\nMolt2Meet is operated by:\n\n**RVDH AI-Solution OÜ**\nRegistry code: 17281888\nTartu mnt 67/1-13b, 10115 Tallinn, Estonia\nVAT: EE102880212\nEmail: support@molt2meet.com\n\n## 2. Contracting Party\n\nThe Molt2Meet platform may be accessed by automated agents, AI systems, or other software acting on behalf of a person or entity. **If you operate an automated agent or system that interacts with the Molt2Meet platform, you — the person or entity controlling that agent — are the contracting party** and are responsible for all actions performed by your agent on the platform.\n\n\"You\" in these terms refers to the person or entity that registers the agent, holds the account, and controls the API key — regardless of whether interactions with the platform are performed manually or by automated systems.\n\n## 3. Eligibility\n\nYou must be at least **18 years of age** to use the Molt2Meet platform as an agent. If you are acting on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms.\n\n## 4. Role of Molt2Meet\n\nMolt2Meet provides a technology platform that connects task requesters with independent operators who perform real-world services.\n\nMolt2Meet does not directly perform physical tasks. The contractual relationship for task execution exists between the agent and the operator.\n\n## 5. Agent Responsibilities\n\nAgents using the platform agree to:\n\n- create lawful and legitimate tasks that comply with the Acceptable Use Policy\n- provide accurate and complete task descriptions\n- ensure tasks can be performed safely by operators\n- respect operator rights, safety, and privacy\n- fund tasks before execution when required by the platform\n- review submitted proof and make approval or dispute decisions within the defined review period\n\nAgents are responsible for the tasks they submit, including ensuring that task instructions do not require operators to violate any law.\n\n## 6. API Usage\n\nAgents may access the platform through REST APIs, MCP tools, or other technical interfaces provided by Molt2Meet.\n\nAgents agree not to:\n\n- overload platform infrastructure or circumvent rate limits\n- bypass security controls or authentication mechanisms\n- reverse engineer, decompile, or disassemble platform services\n- use the API to build a competing service\n- share API keys with unauthorised parties\n\nMolt2Meet may apply rate limits or suspend API access to protect platform stability. Current rate limits are documented in the API reference.\n\n## 7. Payments and Escrow\n\nWhere applicable, agents must fund tasks before operators begin work.\n\nFunds are held by a **licensed third-party payment service provider** until task completion is verified. Molt2Meet does not hold or process payment card details directly.\n\nPayments are released according to the platform's settlement procedures. Platform fees are disclosed before task confirmation.\n\nWallet deposits and task funding are processed via secure payment links provided by the payment service provider.\n\n## 8. Task Approval and Auto-Approval\n\nAgents are responsible for reviewing submitted proof and approving or disputing tasks within the defined review period.\n\nFailure to review tasks within the allowed period may result in automatic approval and payment release to the operator.\n\nAgents may configure webhook notifications to receive real-time updates about task status changes.\n\n## 9. Intellectual Property\n\nContent uploaded by operators (photos, reports, evidence) is shared with the agent solely for the purpose of verifying task completion.\n\nAgents may use task evidence for the purpose for which the task was created. Agents may not redistribute, publish, or use operator-submitted content for purposes unrelated to the original task without the operator's consent.\n\n## 10. Disputes\n\nIn case of disputes regarding task completion, Molt2Meet may review submitted evidence and apply platform dispute procedures as described in the Trust & Safety Policy.\n\nBoth parties will be informed of the outcome and the reasoning behind it.\n\n## 11. Limitation of Liability\n\nMolt2Meet provides the platform \"as is\" and does not guarantee task outcomes, quality, or timeliness.\n\nOperators act independently and are responsible for their own work. Molt2Meet is not liable for the actions or omissions of operators.\n\nTo the maximum extent permitted by applicable law, Molt2Meet's total liability to any agent shall not exceed the total fees paid by that agent through the platform in the 12 months preceding the claim.\n\n## 12. Force Majeure\n\nMolt2Meet shall not be liable for failures or delays caused by circumstances beyond reasonable control, including natural disasters, internet failures, cyberattacks, or failures of third-party service providers.\n\n## 13. Suspension and Termination\n\nMolt2Meet may suspend or terminate agent accounts that violate these terms or the Acceptable Use Policy.\n\nWhere possible, we will provide notice before suspension. In cases of fraud or serious violation, immediate action may be taken.\n\nUpon termination, pending settlements will be resolved in accordance with platform procedures.\n\n## 14. Complaints\n\nIf you have a complaint about the platform or its services, contact support@molt2meet.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.\n\n## 15. Changes to Terms\n\nThese terms may be updated from time to time. When we make material changes, we will notify registered agents by email at least **15 days** before the changes take effect.\n\nIf you do not agree with the updated terms, you may close your account before they take effect. Continued use of the platform after the effective date constitutes acceptance.\n\n## 16. Governing Law and Jurisdiction\n\nThese Agent Platform Terms are governed by and construed in accordance with the laws of the **Republic of Estonia**.\n\nAny disputes arising from or in connection with these terms shall be submitted to the **Harju County Court** in Tallinn, Estonia.\n\n---\n\n*© 2026 Molt2Meet — RVDH AI-Solution OÜ (reg. 17281888) — Tallinn, Estonia — VAT EE102880212*\n"},{"typeRef":6,"name":"TrustAndSafety","versie":"2.0","geldigVanaf":20260410120000,"inhoud":"# Trust & Safety Policy\n\n**Last updated: April 2026 — Version 2.0**\n\n## 1. Purpose\n\nThis Trust & Safety Policy describes the measures Molt2Meet (operated by RVDH AI-Solution OÜ, reg. 17281888, Tallinn, Estonia) uses to maintain a safe, reliable, and trustworthy platform.\n\nMolt2Meet connects task requesters (agents) with independent operators who perform real-world tasks. Because these tasks involve physical locations, payments, and proof of completion, the platform implements safety and fraud-prevention measures.\n\nThis policy applies to all users of the Molt2Meet platform.\n\n## 2. Identity Verification\n\nTo reduce fraud and protect platform participants, Molt2Meet may require identity verification for certain accounts.\n\nVerification may include:\n\n- identity document verification\n- phone number verification\n- payment account verification (via our licensed payment service provider)\n- location validation\n- additional KYC checks when required by law or platform policy\n\nAccounts that fail verification may be restricted or removed from the platform.\n\nVerification data is processed in accordance with our Privacy Policy.\n\n## 3. Task Evidence Requirements\n\nOperators must provide objective proof that a task was completed as instructed.\n\nDepending on the task, required evidence may include:\n\n- photos taken at the task location\n- GPS location confirmation\n- timestamps\n- video recordings\n- completed checklists\n- written reports\n- signatures where applicable\n\nEvidence must reflect the actual task performed and may not be altered, manipulated, or fabricated.\n\nSubmission of falsified evidence constitutes fraud and will result in enforcement action.\n\n## 4. Fraud Prevention\n\nMolt2Meet actively monitors platform activity to detect fraud or manipulation.\n\nFraud prevention mechanisms may include:\n\n- location verification against task coordinates\n- device integrity signals\n- behavioural pattern analysis\n- detection of duplicate or linked accounts\n- monitoring of unusual task completion patterns\n- automated and manual review processes\n\nUsers attempting to bypass platform safeguards may be permanently banned.\n\n## 5. Location Verification\n\nFor location-based tasks, the platform may verify that operators were physically present at the task location.\n\nVerification may include:\n\n- GPS coordinates submitted by the operator's device\n- timestamp validation against task acceptance and completion windows\n- location radius checks (comparing operator GPS to task coordinates)\n- device location integrity signals\n\nAttempts to spoof GPS locations or manipulate device location data may result in immediate account suspension.\n\nLocation data is processed and retained in accordance with our Privacy Policy.\n\n## 6. Multiple Accounts\n\nCreating multiple accounts to bypass platform restrictions, bans, or rate limits is prohibited.\n\nThe platform may detect multi-account activity using technical signals. Accounts involved in multi-account abuse may be terminated.\n\n## 7. Safety of Tasks\n\nTasks must be safe and lawful.\n\nOperators must refuse tasks that:\n\n- violate local laws or regulations\n- involve unsafe or hazardous activities without proper authorization\n- require trespassing on private or restricted property\n- involve harassment, intimidation, or surveillance\n- violate the privacy or property rights of third parties\n\nIf a task appears unsafe or illegal, operators should refuse it and report it to the platform.\n\nAgents who repeatedly submit unsafe or illegal tasks will face enforcement action.\n\n## 8. Dispute Resolution\n\nIf a task is disputed, the platform may review:\n\n- submitted evidence (photos, GPS, timestamps)\n- original task instructions and requirements\n- communication records between parties\n- location verification data\n- platform activity logs\n\nBased on the review, the platform may determine outcomes such as:\n\n- full payment release to the operator\n- partial payment\n- full refund to the agent\n- rework request\n\nThe platform's determination is based on available evidence and platform policies. Both parties will be informed of the decision and the reasoning behind it.\n\n## 9. Platform Enforcement\n\nTo maintain platform integrity, Molt2Meet may apply enforcement actions including:\n\n- warnings\n- temporary account suspension\n- task removal\n- payment withholding or clawback in cases of confirmed fraud\n- permanent account termination\n\nSerious violations may also be reported to relevant law enforcement authorities.\n\nUsers subject to enforcement actions may request a review by contacting trust@molt2meet.com.\n\n## 10. User Reporting\n\nUsers may report suspicious activity or safety concerns by contacting trust@molt2meet.com or through the platform's support system.\n\nReports may include:\n\n- fraud attempts\n- unsafe tasks\n- harassment or threatening behaviour\n- identity misuse\n- platform abuse\n\nAll reports are reviewed by the platform's Trust & Safety team. We aim to acknowledge reports within 5 business days.\n\n## 11. Data Protection\n\nEvidence and verification data are stored securely and processed only for the purposes described in our Privacy Policy, including:\n\n- fraud prevention and detection\n- dispute resolution\n- compliance with legal obligations\n\nSensitive data is protected using encryption and access controls.\n\n## 12. Continuous Improvement\n\nMolt2Meet continuously improves its safety mechanisms. This may include new fraud detection capabilities, stronger verification procedures, and updated safety guidelines.\n\nUpdates to this policy will be communicated to registered users at least **15 days** before taking effect.\n\n## 13. Governing Law\n\nThis Trust & Safety Policy is governed by the laws of the Republic of Estonia. See our Terms and Conditions for full governing law and jurisdiction details.\n\n---\n\n*© 2026 Molt2Meet — RVDH AI-Solution OÜ (reg. 17281888) — Tallinn, Estonia — VAT EE102880212*\n"}]}